AKO offers France/EU-based companies a reliable, flexible, and cost-efficient outsourcing solution to optimize their CRM, customer support, and data management operations — without compromising on quality.
1. Externalized Customer Support (starting from 3–5 dedicated positions)
Designed for companies looking to outsource all or part of their customer service or CRM operations.
We handle:
Customer follow-up and CRM management
Inbound and outbound calls
Email and chat support
Client onboarding and after-sales follow-up
Database updates and maintenance
Appointment scheduling and client reminders
Your advantages:
Up to 50% cost savings compared to an in-house team
Fully French-speaking team
Operational management by CAST + coordination from France with AKO
Monthly billing per dedicated position
Confidentiality, quality supervision, and GDPR compliance
2. Data Services (on demand)
For ad-hoc, large-scale, or specialized needs.
We provide:
High-volume data entry and recording
Data cleaning, validation, and quality control
CRM updates and integration (HubSpot, Zoho, Salesforce…)
Dashboard consolidation and report generation
Back-office assistance and documentation support
Flexible engagement:
Fixed-rate, hourly, or volume-based — depending on your needs
Why outsource with AKO × CAST?
Coordination in France (AKO) + Operational excellence in Madagascar (CAST)
Skilled French-speaking workforce
Multi-sector experience and international standards
Scalable teams: starting from 3–5 positions
Transparent reporting and quality supervision
Flexible and highly competitive economic model
A secure, reliable, and long-term partnership
Let’s discuss your needs
We review your internal processes and propose a tailored, agile, and secure outsourcing solution.